Terms and Conditions

Supermanager

Welcome to Supermanager!

These Terms and Conditions ("T&Cs") constitute a binding legal agreement between Unlock Destiny, Lda., a private limited liability company registered in Portugal under the registration number 518949958, with its registered office at Av. de Berna n.º 30, 2.º B, 1050-042 Lisboa, Portugal, and with the capital of €100,00 ("we" or "us") and you, the individual or entity subscribing to our services ("you", "your", "Client", "User").

1. Introduction

Supermanager is an admin support service provided through carefully vetted professionals, designed to help busy founders, executives, and companies manage personal, administrative, financial, HR, and operational tasks efficiently.

By creating an account, subscribing to or using Supermanager in any way, you acknowledge that you have read, understood, and agree to be bound by these T&Cs and our Privacy Policy. If you do not agree with any part of these T&Cs or our Privacy Policy, you must not use our services.

For any questions regarding these T&Cs, please contact us at hello@super-manager.com.

2. Services

Core services

Supermanager provides comprehensive remote personal assistant services designed to handle a wide range of digital administrative, financial, HR, and operational tasks.

Our Personal Assistants ("PAs"), backed by specialists across finance, human resources, operations, and travel, provide remote administrative and operational support services. These services may include travel research and bookings, research, document organization, expense tracking and bookkeeping support, invoice and vendor bill payment coordination, payroll-related administrative support, business registration, licensing and tax-filing coordination, online purchasing and follow-ups, document preparation, reporting, and general administrative assistance. Where a task involves complex or state-specific legal or tax matters, Supermanager may coordinate with external advisory firms to help ensure compliance; these services are designed to complement, not replace, your existing bookkeeper, CPA, or legal counsel. Services do not include tasks requiring physical presence or specialized professional licenses. Additional costs related to external services are not covered by Supermanager. Whenever additional costs arise, the customer's approval will always be required.

Service Features

All our plans include the following features:

• Managed Task Execution: Tasks are delivered by Supermanager through its platform and internal team, ensuring consistent quality, continuity, and operational efficiency.
• Multi-Channel Access: Submit tasks via the App, WebApp or Email.
• Multi-User Access: Share your account with team members, partners, or family members, at no additional per-seat cost.
• Customer Dashboard: Track tasks in real time, monitor credit usage, and access your full task history through the App or WebApp.
• Payment: Your PA can pay third parties on your behalf using single-use virtual cards, funded either by a card saved in the Vault or by your wallet balance, so neither your PA nor the merchant ever sees your real card details. Every payment requires your approval, or can be approved automatically up to an Auto-Approval Limit that you set. Payments are subject to Section 9 (Payments on Your Behalf).
• Memory: We store your preferences and key details so you never have to repeat yourself, ensuring every task is executed faster, smoother, and tailored exactly to your liking.
• Privacy: Every task is NDA-covered.
• Language Support: Tasks can be requested in multiple languages.

Service Limitations

While we strive to be as helpful as possible, there are certain limitations to what Supermanager can perform, such as:

• Physical or in-person tasks
• Licensed professional services (such as legal, medical, or financial advice)
• Tasks requiring specialized certifications
• Tasks involving access to clients' bank accounts or investment portfolios that allow money movement without explicit permission
• Tasks that violate laws, ethical practices, or our company values

We reserve the right to decline any task at our discretion. This may include, but is not limited to, tasks which fall outside the agreed scope of our services, which appear unreasonable in terms of volume or complexity, or pose potential risks (legal, security, or otherwise). These restrictions ensure that we operate safely, legally, and effectively for all our clients.

If you're unsure whether a task fits within these limitations, feel free to ask us (hello@super-manager.com) or ask your PA for clarification.

3. Subscription Plans and Pricing

Supermanager operates under a hybrid pricing model consisting of a fixed monthly subscription fee combined with pay-as-you-go usage.

• Subscription Fee & Allowance: The fixed monthly subscription fee grants access to the platform, task management, ongoing support, and includes forty-two (42) credits per billing cycle. The current fixed monthly subscription fee is $245.00 + VAT (or applicable taxes).
• Rollover Policy: Unused credits do not roll over to subsequent billing periods and expire at the end of each monthly billing cycle.
• Credit System: Service usage is measured using a credit-based system where one (1) credit corresponds to ten (10) minutes of task execution time. Credits are tracked in ten-minute increments from task initiation. AI-assisted preparatory work (such as research, initial drafts, or automated groundwork) is not charged; credits are consumed exclusively for active execution time spent by your dedicated team.
• Pay-As-You-Go Model: Usage exceeding the 42 monthly included credits automatically transitions to the pay-as-you-go model (enabled by default, but customizable in account settings). The current pay-as-you-go rate is $5.84 + VAT (or applicable taxes) per credit consumed.

4. Billing, Invoicing, and Taxes

• Billing Schedule: Subscription fees are billed in advance on a recurring monthly basis and renew automatically on the same calendar date each month, unless cancelled in accordance with these Terms & Conditions. Pay-as-you-go usage is billed in arrears. To manage outstanding balances, Supermanager reserves the right to charge accumulated pay-as-you-go fees prior to the end of the billing cycle once a predefined threshold is reached; any remaining balance will be billed on the regular monthly date.
• Payment & Taxes: All fees are payable via the payment method provided by the Client. All rates displayed on the website or in these Terms are exclusive of VAT, sales tax, or other applicable governmental duties. Taxes will be applied at checkout or invoicing where required by Portuguese, EU, US, or international regulations.

5. Pricing Modifications and Updates

Supermanager reserves the right to review, update, or adjust its pricing structure, subscription fees, pay-as-you-go credit rates, and credit allocations from time to time under the following terms:

• New Subscriptions and Services: Price adjustments published on the website apply immediately to any new clients, plan changes, or new orders placed after the date of publication.
• Existing Subscriptions: Any changes to fixed subscription fees or pay-as-you-go rates affecting active recurring subscriptions will be communicated to the Client via email or written account notification at least thirty (30) days prior to taking effect.
• Right of Cancellation: If the Client does not accept the revised pricing, the Client has the right to cancel their subscription without penalty or additional cancellation fees before the new pricing comes into effect.
• Acceptance: Continued use of the platform or failure to cancel prior to the effective date constitutes full acceptance of the updated pricing terms.

6. Manifest Pricing Errors

In the event that a pricing tier, credit rate, or service fee is incorrectly displayed on the website due to a typographical, technical, or system error, Supermanager reserves the right to refuse or cancel any orders placed at the erroneous rate. Supermanager will issue a full refund of any amounts paid for such orders and shall not be obligated to deliver services at the incorrect price.

7. Registration and Account Management

Eligibility Requirements

You must be 18 years of age or older to subscribe and use Supermanager.

Account Creation Process

To create and use your Supermanager account, please follow these steps:

1. Visit super-manager.com and describe the first task you would like our team to complete.
2. Sign up to access your task dashboard and receive our personal assistant's response.
3. Add a valid payment method to your account. You will receive a free trial of three (3) tasks (up to 8 hours of admin PA time), valid for 30 days, upon registration. Once the trial ends through task usage, hour limit, or the 30-day period elapsing, whichever comes first, you must have an active payment method on file to maintain access to your tasks and their progress.
4. After setup, you may use Supermanager to submit, manage, and track all of your tasks through the platform.

We reserve the right to decline a registration or subscription order at our discretion (for example, if Supermanager is at capacity or if we suspect misuse).

Account Security

You are responsible for maintaining confidentiality of your login credentials and for all activities that occur under your account. Do not share your login credentials or account with others. If you suspect any unauthorized use of your account, you must notify us immediately at hello@super-manager.com. We are not liable for any loss or damage arising from your failure to protect your account credentials. Multi-user access must be configured through the platform (Account → Collaborator → Invite Collaborators).

Account Information

You agree to provide truthful, current, and complete information during registration and to keep your account information updated.

8. Service Usage Guidelines

Task Submission

Tasks should be submitted exclusively through the App or WebApp. When submitting a task, please include detailed instructions, relevant deadlines, and any necessary attachments or context that will help your personal assistant complete the task efficiently.

For urgent tasks requiring same-day attention, please clearly mention their urgency in your message, though we note that urgent task completion is provided on a best-effort basis and subject to availability.

Response Times

After receiving your request, your PA will respond according to the following timeframes:

• Business Hours: Monday-Friday, 9:00 AM to 6:00 PM, Lisbon-time.
• Standard response: Within 24 hours, during business hours.
• After-hours submissions: Processed for the next business day
• Urgent Tasks: While we aim to accommodate requests for urgent tasks, their completion is subject to availability and will depend on the scope of work involved. We strive to complete tasks efficiently and promptly; however, various factors can affect our ability to respond immediately, especially during peak demand periods. Therefore, it is essential to communicate directly and regularly with your Personal Assistant well in advance of the task's deadline.

If a task cannot be completed within the estimated time frame, we will notify you and suggest alternative solutions.

Note that we aim to complete all tasks promptly and accurately. However, some tasks requiring significant research or coordination may take longer than anticipated.

Communication Protocol and Security

All communication with your PA must occur through authorized channels to ensure proper tracking, security, and service delivery - such as Supermanager's App. It is strictly prohibited to contact your personal assistant through their personal phone number, private WhatsApp, or any other unofficial channels. This policy protects both your privacy and that of our team members while ensuring all interactions are properly documented.

Communication using Supermanager is primarily asynchronous, allowing you to send messages anytime. Your PA will respond within the agreed timeframes, ensuring seamless support without the need for direct calls or meetings.

For your security and privacy, we strongly advise that you do not share sensitive personal or financial information through our communication channels. This includes, but is not limited to, credit card numbers, banking credentials, passwords, social security numbers, or other confidential financial data. If a task involves payments or financial actions, please ensure that no payment methods or transactions are executed without your direct review and authorization. To ensure secure and controlled payments, we recommend using Supermanager's Payments feature (see Section 9) for any task-related expenses, including flights, hotels, and other bookings. Where a task requires paying a third-party vendor on your behalf, Supermanager may use a task-scoped virtual card issued specifically for that transaction; we do not require or store your actual bank account or credit card credentials for this purpose.

By sharing information through our channels, you acknowledge that you understand and assume the risks inherent in digital communication. While we implement reasonable security measures including secure storage, we cannot guarantee absolute security of information transmitted digitally. You agree that we are not liable for any breaches or losses resulting from your decision to share sensitive data through our communication channels, and you should exercise appropriate caution when determining what information to share.

Prohibited Activities

You may not use the Supermanager for any unlawful purpose or in any way that violates these T&Cs. Prohibited uses include but are not limited to violating any applicable laws or regulations, infringing upon intellectual property rights of others, harassing, abusing, or causing harm to any person, transmitting malware or harmful code, attempting to circumvent our security measures, reselling or commercially exploiting our services without authorization, or requesting tasks that are illegal, unethical, or outside our service scope.

9. Payments on Your Behalf

Scope and Nature of the Payments Service

This Section governs the Supermanager payments feature ("Payments"), through which your PA may pay third-party merchants, vendors and service providers ("Merchants") on your behalf. It applies in addition to the rest of these T&Cs and, in case of conflict regarding Payments, this Section prevails.

When making a payment on your behalf, Supermanager acts solely as your agent and on your instructions. Supermanager is not a bank, credit institution, payment institution or electronic money institution, and is not a party to any contract between you and a Merchant. Any purchase, booking or order is entered into between you and the Merchant and is governed by the Merchant's own terms, including its pricing, cancellation, change and refund policies.

Payment services are provided by regulated third-party providers, currently Stripe (card processing and storage of saved cards) and Wallester (issuing of virtual cards and wallet accounts) (together, the "Payment Providers"). By using Payments, you agree to the applicable terms of the Payment Providers. Supermanager may replace or add Payment Providers at any time and is not responsible for the acts, omissions, decisions or availability of the Payment Providers.

Payments are made using single-use virtual cards issued specifically for each purchase. Your PA never has access to your own card details, and the Merchant only sees the virtual card.

Payment Methods

You may fund payments in one of the following ways, configured in the Vault section of the platform:

• Saved card: a debit or credit card that you add to the Vault. Cards are stored by Stripe; Supermanager does not store your card number, expiry date or security code. Adding a card does not generate any charge. By saving a card, you authorise Supermanager to charge it, including when you are not present (off-session), for any approved payment request and for any related amounts described in this Section, including Processing Fees, price differences and subsequent Merchant charges.
• Wallet balance: a wallet account opened in your name with Wallester, which you fund by bank transfer (SEPA) to the IBAN shown in the platform. The opening and use of the wallet are subject to Wallester's terms and to identity verification (KYC). Wallet balances are not deposits, do not bear interest and are not covered by any deposit guarantee scheme. Incoming transfers are not reflected in real time and may take one or more business days to appear. Sub-wallets are internal allocations of a single wallet balance and do not constitute separate accounts.

Card selection

The card charged for a payment request is determined in the following order: (i) the card you selected for that specific request; (ii) the card you set as default in the Vault; (iii) the card associated with your subscription; or (iv) where you have no subscription and only one card of your own, that card. If none of these applies, we will ask you to select a card, and the request will not proceed until you do. Adding a new card does not change the card used for charges until you expressly select it. You are responsible for keeping your selected card valid, up to date and with sufficient funds.

Organisation accounts

Where your account is shared with other members, each saved card is linked to the member who added it and cannot be seen or used by other members, except the card used to pay your organisation's subscription, which all members can use and on which any member can set an Auto-Approval Limit. The account holder is jointly responsible for all payments requested or approved by any member of the account, including payments approved under an Auto-Approval Limit set by any member.

Payment Requests and Approval

Before making any payment, your PA will create a payment request in the platform stating the amount and purpose of the payment. A payment request is only executed after it has been approved, either manually or automatically under an Auto-Approval Limit.

Manual approval

Payment requests may be approved by the client to whom the request is addressed or, in organisation accounts, by a supervisor or administrator of the account. Any approval given through your account is deemed to have been given by you, and you are responsible for it.

Auto-Approval Limit

Auto-Approval Limit and Task Budgets. You may set a maximum amount up to which payment requests are approved automatically, without further confirmation (an "Auto-Approval Limit"). An Auto-Approval Limit applies to the card or wallet balance it is set for, within the workspace it is set in, and you may set a different limit, or none, for an individual task. You may also set a total budget for a task (a "Task Budget"), within which payment requests for that task are approved automatically until the budget is used up.

By setting an Auto-Approval Limit or a Task Budget, you give standing authorisation for all payment requests within it. Where both apply, a payment request is approved automatically only if it is within both.

Auto-Approval Limits and Task Budgets apply to the purchase amount only and do not include the Safety Margin, Processing Fees or any Card Issuance Fee. As a result, the amount reserved on your card may exceed the purchase amount. For example, with the default 10% Safety Margin, a $200.00 purchase may result in a reservation of approximately $228.00 on your card. Any unused part of the Safety Margin is released after the purchase settles. No margin or fees are reserved for payments made from your wallet balance.

If no Auto-Approval Limit or Task Budget applies, or if the applicable limit cannot be verified, the payment request requires your manual approval. You are solely responsible for setting, reviewing and updating your Auto-Approval Limits and Task Budgets.

Changes

If the amount of an approved payment request is reduced, the change is applied without further approval. If it is increased above the amount originally approved, a new approval is required. Once a payment has been made to the Merchant, it cannot be cancelled through Supermanager.

Please review each payment request carefully before approving it. Supermanager executes payments based on the information you provide and approve, and is not responsible for errors resulting from incorrect, incomplete or outdated information provided or approved by you (such as dates, names, destinations, quantities or amounts).

When You Are Charged

The amount of each purchase is collected from you at the time the purchase is made, regardless of when the Merchant collects payment.

• Saved card: when a payment request is approved, we place a reservation (authorisation hold) on your card for the purchase amount plus the Safety Margin and estimated Processing Fees. The reservation appears as pending on your card and is converted into a charge when the purchase is made. Supermanager may pay the Merchant using its own funds, in which case the amount charged to your card is a reimbursement of the amount paid on your behalf.
• Wallet balance: when a payment request is approved, the purchase amount is debited from your wallet balance. If your balance is insufficient, the request remains pending until funds are available, for up to seven (7) days, after which it may be cancelled. Supermanager has no obligation to execute a payment request for which sufficient funds are not available.
• Deferred payments: some Merchants do not collect payment at the time of the booking or order (for example, accommodation payable at the property, or bookings made through platforms such as Booking.com). In these cases, to guarantee that funds are available, Supermanager will charge you the full amount at the time the booking or order is made and will retain that amount until it is paid to the Merchant. You expressly authorise this advance charge.

The unused portion of any reservation, including any unused Safety Margin, is released automatically. The time it takes for a released amount to become available again depends on your card issuer and is outside Supermanager's control. Pending reservations shown on your bank statement are not charges.

Safety Margin

Because the final amount charged by a Merchant may differ from the estimated amount (for example, due to delivery costs, local taxes or exchange differences), payments funded by a saved card include a margin reserved in addition to the purchase amount (the "Safety Margin"). The default Safety Margin is ten percent (10%) of the purchase amount and may be adjusted by you, including to zero percent (0%). The Safety Margin applicable to a payment request is fixed when the request is created. The Safety Margin is only reserved and is not charged unless it is used by the Merchant. Payments funded by wallet balance do not include a Safety Margin.

If you choose a low or zero Safety Margin, or pay by wallet balance, a purchase may be declined if the Merchant charges more than the approved amount. Supermanager is not responsible for any resulting consequences, including price changes or loss of availability.

Fees

Payments funded by a saved card are subject to the payment processing fees charged by our Payment Providers ("Processing Fees"), which are passed through to you at cost. Processing Fees vary depending on the type and country of issue of your card. Where the country of issue is not yet known, the reservation is calculated at the highest applicable rate and any excess is released. A currency conversion fee of two percent (2%) may apply to purchases in currencies other than the euro made with cards issued outside the European Economic Area. Processing Fees and currency conversion fees are non-refundable, including where a purchase is later cancelled or refunded. The applicable fees follow the following pricing: stripe.com/en-pt/pricing

Payments funded by wallet balance are not subject to Processing Fees. Any fees charged by your own bank for transfers to your wallet are your responsibility.

Supermanager may introduce new fees relating to Payments, including a fee for the issuing of virtual cards, with at least thirty (30) days' prior notice, in accordance with Section 5. The time spent by your PA on payment-related work (including preparing payment requests, handling Merchant issues, cancellations or refund requests) is billed in credits in accordance with Section 3.

Differences in the Amount Charged

• Lower amount: if the Merchant charges less than the approved amount, the difference is released or refunded to your original payment method or wallet.
• Higher amount: if the Merchant charges more than the approved amount, Supermanager will not automatically charge you the difference and will notify you. You remain responsible for the full amount actually charged by the Merchant, and you authorise Supermanager to charge the difference to your saved card or wallet after notifying you.

You are also responsible for any subsequent amounts charged by a Merchant in connection with a purchase made on your behalf, such as incidentals, deposits, damages, late-cancellation or no-show fees, and taxes, and you authorise Supermanager to recover such amounts from you in the same manner.

Unused Payment Requests

If an approved payment request is not used within approximately seven (7) days, Supermanager may close the corresponding virtual card, mark the request as expired and release any reservation. Supermanager is not responsible for any purchase that could not be completed because a request expired; a new payment request may be created if needed.

Cancellations, Refunds and Disputes

Once a purchase has been made, it cannot be cancelled through Supermanager, and any cancellation, change or refund is subject exclusively to the Merchant's terms and policies.

At your request, your PA may contact the Merchant to request a cancellation or refund on your behalf. Supermanager does not guarantee that the Merchant will accept the request and is not liable if the Merchant refuses, delays or fails to issue a refund.

Refunds of amounts collected by Supermanager are only made after Supermanager has actually received the corresponding funds from the Merchant or, in the case of deferred payments not yet paid to the Merchant, after the Merchant has confirmed the cancellation without any charge. Refunds are made within thirty (30) business days of such receipt or confirmation, to the original payment method or to your wallet, less any non-refundable Processing Fees and any amounts retained or charged by the Merchant.

The right of withdrawal described in Section 11 applies only to your Supermanager subscription and does not apply to purchases made from Merchants on your behalf, which are governed by the Merchant's terms and applicable law.

Disputes and chargebacks

If you do not recognise or disagree with a payment, you must contact us at hello@super-manager.com promptly, and in any event within thirty (30) days of the payment, and before initiating a dispute or chargeback with your bank or card issuer, so that we can investigate. If you initiate a chargeback for a payment approved through your account, Supermanager may suspend Payments for your account, and you remain liable for the amount of the payment and for any dispute fees and costs incurred by Supermanager, which you authorise us to recover from your payment method or wallet. Nothing in this paragraph limits any rights you have under mandatory law.

Wallet Withdrawals and Account Closure

You may request the withdrawal of your available wallet balance through the platform. Withdrawals are processed manually and will be completed within up to thirty (30) business days of the request. This period may be extended where security, fraud-prevention, anti-money laundering or identity verification checks are required. While a withdrawal request is pending, the corresponding amount is reserved and cannot be used. Withdrawals are only made to a bank account held in the name of the wallet holder.

If your account is closed or terminated, any remaining wallet balance will be returned to you under the same conditions, after deducting, to the extent permitted by law, any amounts you owe to Supermanager. Approved payment requests, purchases already made and amounts owed under this Section survive the closure or termination of your account.

Declined, Delayed and Suspended Payments

Supermanager may, at its discretion and without liability, decline, delay, cancel or suspend any payment request or the Payments feature as a whole, including where: funds are insufficient or your payment method is declined; we suspect fraud, unauthorised use, money laundering, sanctions breaches or other illegal activity; the purchase or Merchant presents legal, security or reputational risk; required information or identity verification has not been provided; or there is a technical failure or unavailability of the platform or the Payment Providers. Where the status of a payment, balance or limit cannot be confirmed, Supermanager may choose not to proceed.

A virtual card may be declined by a Merchant for reasons outside our control (for example, where the Merchant does not accept virtual or prepaid cards, or requires a card in the traveller's name or the physical card at check-in). Supermanager is not responsible for such declines or their consequences, including price changes or loss of availability.

Some Merchants require additional authentication (such as 3-D Secure). By using Payments, you authorise your PA to receive and use authentication codes relating to virtual cards issued for your purchases, solely to complete the relevant purchase. These codes are not stored.

Your Responsibilities

You are responsible for: (i) all payments requested or approved through your account, including those approved automatically; (ii) ensuring that your payment methods and wallet have sufficient funds; (iii) the accuracy of the instructions and information you provide; (iv) ensuring that purchases made on your behalf are lawful and comply with these T&Cs; and (v) any taxes, duties or charges applicable to your purchases. Invoices and receipts for purchases are issued by the Merchant; Supermanager will make reasonable efforts to obtain and share them with you but is not responsible for their content or for any Merchant's failure to issue them.

Liability for Payments

Supermanager is not liable for: the performance, quality, availability, pricing or conduct of any Merchant; price changes, loss of availability or exchange rate fluctuations occurring between the creation and the execution of a payment request; delays or failures caused by banks, card issuers, card networks or Payment Providers; temporary reservations shown on your statements; or any loss arising from an Auto-Approval Limit or Safety Margin set by you.

Where a payment error is directly caused by Supermanager's failure to follow your approved instructions, Supermanager's sole obligation is to use reasonable efforts to recover the amount from the Merchant and, if it cannot be recovered, to reimburse the amount incorrectly paid, subject to the limitations set out in Section 13 (Liability).

Supermanager may add, modify, suspend or discontinue any functionality of Payments at any time. Not all functionalities described in the platform may be available to all clients.

10. Confidentiality and Data Protection

Supermanager is committed to protecting your privacy and the confidentiality of your data. Your information may be shared internally among Supermanager team members as needed to complete tasks but will never be shared outside the company without your consent, or as requested by you to provide the services. Access to particularly sensitive materials (such as financial records, board materials, or HR/payroll data) is strictly restricted to authorized team members assigned to the relevant tasks. All processing of personal data is carried out in strict compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679. For detailed information regarding how we collect, use, store, and protect your personal data, please review our Privacy Policy available on our website.

11. Trial, Cancellation and Refund Policy

Trial

Supermanager provides each new user with a free trial consisting of three (3) tasks, up to a combined limit of eight (8) hours of admin PA time, to experience the Service. The trial allows the Customer to create and manage tasks without providing payment information initially.

The trial period lasts thirty days from the sign-up date. Once the customer has used three free tasks, reached the eight-hour admin PA limit, or the 30-day period has elapsed, further access to active tasks or creation of new ones requires adding a valid payment method to their account. The trial period automatically closes at the end of the 30 days, even if the three free tasks or the eight-hour limit have not been fully used.

No charges will be applied during the free trial credits. However, any further use of the Service beyond the trial will be billed according to Supermanager's standard pricing terms.

It is the Customer's responsibility to monitor their credit usage and manage their subscription settings. Supermanager will not issue refunds for any charges incurred after the free trial credits have been exhausted and payment information has been added.

Cancellation

You may cancel your Supermanager subscription at any time by accessing Plans & Billing on the App. Cancellation will prevent the next renewal; you will still have access to Supermanager but won't be able to add new tasks or receive tasks updates. We do not provide refunds for early cancellation or for unused time/credits in your plan, except as stated below.

Refund due to Service unavailability

We strive to keep our service running reliably. If our services (App or WebApp) become unavailable for an extended period (more than 72 consecutive hours of downtime) due to our fault, you may request a refund or credit for that month. "Service unavailable" would include situations like our platform being down such that you cannot submit tasks, and no alternative method is functioning (neither App and WebApp). Minor intermittent issues or delays do not count as extended unavailability. Any approved refund for extended downtime will be proportional to the impact (up to a full month's fee in extreme cases). Aside from such service outages, refunds are generally not offered.

Unused Credits

Credits unused by the end of your subscription period will not be refunded and won't roll over to the next active month.

Right of Withdrawal (consumers)

If you are a consumer (i.e. an individual acting outside of the scope of a business) residing in Portugal or the European Union, you have the legal right to withdraw from your subscription within 14 calendar days from the day of subscription.

To exercise this right, e-mail us at hello@super-manager.com, with the subject "Withdrawal Notice" and include your name, the email associated with your Supermanager account, the date of signup, and a clear statement that you wish to cancel under the 14-day cooling-off period, or reach us by post by using the model withdrawal provided at the end of these T&Cs.

If you do not make any use of the service in the first 14 days, then exercising your withdrawal right will entitle you to a full refund of any subscription fees paid. However, if you consent us to begin providing services immediately (i.e. during the 14-day withdrawal period), you acknowledge that you are requesting early service performance. In such cases, if you later exercise your withdrawal right within the 14 days, you must pay for the portion of services that was provided up to the time you notify us of withdrawal.

If you exercise your 14-day withdrawal right, we will deactivate your subscription and reimburse all payments we have received from you (except the proportional service fee as described above, if applicable) without undue delay and no later than 14 days from the day you informed us of your decision. Refunds will be made using the same payment method you used for the initial transaction, and you will not incur any fees for the refund. We will confirm by email when your refund has been processed.

12. Intellectual Property

All content, software, and materials on Supermanager's platform are protected by copyright and other intellectual property laws. We (or our licensors) retain all rights, title, and interest in Supermanager's platform and the services, including the brand name "Supermanager" and associated trademarks.

We grant you a limited, non-exclusive, non-transferable license to use our platform and materials for your use of the service only. You may not copy, reproduce, distribute, modify, or create derivative works from any part of our platform or content without our prior written consent. For example, you should not take text, scripts, or software from platform and use it elsewhere. You retain ownership of content you provide us with and grant us a license to use that content for our service provision. If you provide us with feedback or suggestions, note that we may use that feedback and suggestions without further obligation to you.

Any misuse of our intellectual property or violation of this section may result in suspension or termination of your account and could also have legal consequences.

13. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services. This includes, without limitation, loss of profits, loss of business opportunities, loss of data, or any other intangible losses, even if we have been advised of the possibility of such damages. Our total liability for any direct damages arising from our breach of these T&Cs or failure to perform our services with reasonable care and skill shall be limited to the total amount of fees you have paid to us in the twelve months immediately preceding the event giving rise to the claim.

The limitations above do not apply to liability that cannot be excluded or limited under applicable law, including liability for gross negligence, fraud, or willful misconduct, death or personal injury resulting from our negligence, or any mandatory consumer rights that cannot be waived under Portuguese law.

When we interact with third-party services on your behalf, such as making bookings, purchases, or vendor payments, we act solely as your agent and are not a party to those transactions. The terms and conditions of those third parties will govern your relationship with them. While we exercise reasonable care in selecting and dealing with third parties, we cannot guarantee their performance or accept liability for their actions or omissions.

You agree to indemnify, defend, and hold harmless Unlock Destiny Lda, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these T&Cs, your violation of any law or rights of third parties, or your misuse of our services. This indemnification obligation will survive the termination of your account and these T&Cs.

14. Termination

Supermanager reserves the right to terminate or suspend your account for violations of these T&Cs. In such cases, no unused credits will be refunded.

Upon termination or expiration of your account, your right to access and use Supermanager will cease. We will remove your App and WebApp access. You should download or save any important information from the Customer Portal prior to termination. We have no obligation to retain your data or content after termination, except as required by law or our data retention policies. However, any privacy obligations and confidentiality commitments we made continue to apply even after the contract ends, as do the intellectual property and liability limitations and other clauses that by their nature should survive.

15. Amendments

Supermanager reserves the right to update these T&Cs at any time. For material changes, we will provide at least 30 days' advance notice via email or prominent notice on our platform. Continued use of Supermanager after such updates implies acceptance of the revised T&Cs.

If you do not agree with the changes, you may cancel your subscription before they take effect.

Pricing adjustments may be made on an annual basis with at least 30 days' advance notice. Price changes will apply only to future billing periods, and you will have the opportunity to cancel your subscription if you do not accept the new pricing.

The latest version of these T&Cs will always be available at super-manager.com, with the last updated date clearly indicated.

16. Governing Law and Dispute Resolution

These T&Cs are governed by the laws of Portugal.

We encourage you to contact us first at hello@super-manager.com to attempt direct resolution of any concerns or disputes.

Any legal proceedings shall be subject to the exclusive jurisdiction of the Portuguese courts, with Lisbon as the default venue unless mandatory law requires otherwise. If you are a consumer residing in Portugal, you may choose to bring proceedings in the courts of your place of residence.

If you are a consumer, you have access to alternative dispute resolution mechanisms. You can access the list of Alternative Dispute Resolution (ADR) entities at https://www.consumidor.gov.pt.

Additionally, you may submit complaints through the electronic complaints book (Livro de Reclamações Eletrónico) at https://www.livroreclamacoes.pt, which will be forwarded to us and the relevant authorities for review.

17. Final Provisions

If any clause of these T&Cs is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

These T&Cs (along with our Privacy Policy and any plan-specific agreement) constitute the entire agreement between you and us regarding the Supermanager services.

Thank you for choosing Supermanager. We're here to help you focus on what truly matters.

Annex I - Model Withdrawal Form

If you wish to withdraw from your contract within the 14-day cooling-off period, you may use this form:

Note: You may alternatively send the above information via email to hello@super-manager.com. You will receive confirmation of your withdrawal request once processed.